Refund policy

If you are visiting this section, something went wrong or you are not completely satisfied with your plant baby or product.

We would like to have a very close relationship with our customers and will deal with each request on a one to one basis.

Please contact us with your request to refund on ola@folhashop.com

We have a 7-day refund policy on receipt should a plant, pot or product arrive damaged, no questions asked.

Please send a picture of the item within 7 days of delivery to ola@folhashop.com

We will replace the item free of charge, issue a store voucher or offer store credit on your loyalty listing.

If you change your mind about an item and want to return or exchange it, please let us know within 7 days of delivery.

Returns and exchanges of non-plant items ordered through our online store are also accepted within 7 days of customer receipt, with a valid proof of purchase is provided, and the items are returned in good condition (unused, unscuffed and unwashed). Expendable materials such as potting soils, drainage, plant sprays, fertilisers etc. may be returned in unopened packaging only.

Please note: you will be responsible for paying an additional shipping fee for returns & exchanges. This will be the same as our standard shipping fee per province.

Support

Please reach out for care assistance at the first sign of plant health decline. We are available for care and troubleshooting assistance at anytime for products purchased through our website. If you are experiencing issues with plant care, please contact us at ola@folhashop.com Please, where you can provide a description of your plant’s symptoms, recent care given, and photos.